![]() Say you want to send an appointment reminder, and you have an appointment_time timestamp. If you want the time(s) in your messages to be localized, we can do that, too! Note that you cannot limit send rate in combination with scheduling the newsletter to send in user time zones. When you select this, you’ll be presented with the option to send in your user’s time zone: On the Review step of creating a Newsletter, you are offered the option to schedule delivery for a later time: That’s it! Sending Newsletters in your user’s time zone You must also set a fallback here, telling Customer.io which time zone to use if a customer doesn’t have the timezone attribute. With this setting, you can tell Customer.io to wait until a given time in a customer’s time zone before taking the next action. Time zone match is available when using a “Time Window” delay in your workflows: ![]() This is what test looks like, both unsuccessful and successful: Using Time Zone Match in your Campaigns There you can test that you’ve sent us the timezone attribute in the right format.
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